Frequently Asked Questions
Is there a minimum contract period?
Pound Payroll Services commit to consistent high service levels and to demonstrate their confidence in their service levels do not require their customers to commit to a minimum term.
How do I transfer my payroll to Pound Payroll Services?
Transferring to Pound Payroll Services is simple, just sign our transfer form and send it to your current provider. If we need anything else we will contact you and talk you through it.
I am a new start business. Can you guide through the process of getting a payroll started?
Just give us a call we will be able you to help you through the process.
Are there any set-up fees?
Absolutely Not
Are there any extra charges?
NO. We charge £1.00 per payslip, and additional £5.00 per month to cover postage and stationary that's all. If you signed up to receive e-payslips and reports then there are no additional charges.
How do you handle starters?
Seamlessly, just email us the new employees' starter form details and their start date and we will do the rest including online in year filing. At no extra charge.
How do you handle leavers?
Just email us the employee leave date and where you wish their P45 to be sent. We will do the rest including online in year filing.
What is Online In Year Filing?
Where we advise HMRC on your behalf of any P45s issued and of all your new starters. This saves you the time of sending of the employer's copy of the P45s/P46s.
What happens if I have a last minute change?
Just phone us or email us and we will make the change for you and rerun the payroll and payslips if necessary – at no extra charge.
What happens if I miss the deadline?
Just call us or e-mail us we will run the payroll as soon as we received your time sheet information.
Where do the payslips get sent?
Typically payslips are posted back to a client's main office or uploaded to our website for you to download and print.
How safe is my data?
Your data is encrypted and stored on our own secure servers.
Can I have electronic payslips?
As standard we email all our clients PDF copy payslips in the same format as the security envelopes we post out. Indeed you will receive these ahead of time so you can check them and still make last minute changes if you have forgotten something.
Can I have extra copies of P60s?
Yes. We supply as standard PDF copy P60s in the same format as the original security envelope ones. The copies are clearly marked "Duplicate" to comply with HMRC rules.
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